Policy

STORE POLICY

By placing an order, you acknowledge and agree to the terms outlined below.

RETURNS & REFUNDS

Returns and refunds are available only on products specifically marked as eligible on their respective product pages. To qualify, items must be returned unused, in their original packaging, and within the return window stated on the product listing.

Customers are responsible for all return shipping costs unless otherwise stated. Approved refunds will be issued to the original payment method within five to ten business days after the returned item has been received and inspected.

Products not designated as returnable are considered final sale and are not eligible for return, refund, or exchange.

EXCHANGES

Exchanges are only offered for items that arrive damaged, defective, or incorrect. Claims must be submitted within seven days of delivery and must include clear photo or video evidence.

Replacement items are subject to product availability. We do not offer exchanges for buyer's remorse, preference changes, or sizing issues when sizing information was provided prior to purchase.

SHIPPING

Processing times, shipping methods, and delivery estimates vary by product and are listed on the corresponding product page. Processing times do not include weekends, holidays, or carrier transit times.

All delivery dates are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, weather conditions, acts of nature, or other circumstances beyond our control.

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the sole responsibility of the customer.

Customers are responsible for providing a complete and accurate shipping address at checkout. While we will make reasonable efforts to accommodate requested changes, we cannot guarantee modifications once an order has been placed.

Orders marked as delivered by the carrier to the address provided at checkout will be considered fulfilled.

CHARGEBACKS & PAYMENT DISPUTES

If you experience an issue with your order, please contact us before initiating a chargeback or payment dispute. Most concerns can be resolved directly and efficiently.

We maintain records of all orders, communications, tracking information, and transaction details and reserve the right to contest any dispute that conflicts with these terms.

Fraudulent, abusive, or unauthorized chargebacks may result in the suspension or permanent restriction of future purchases and may be reported to the appropriate payment processors or authorities where applicable.

CUSTOMER COMMITMENT

Our goal is to deliver every order as accurately and efficiently as possible. We appreciate your support, patience, and trust in our work.